Defintions: In this Policy the following terms shall have the following meanings:
Account | Collectively, the personal information, payment information, and credentials, used by
Users to access Material and/or any communications or related System on the Web Site
Company | IntegrateAuricular, also referred to as “We”/“Us”/“Our”
Content | Any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
Services | Collectively, any online facilities, tools, services or information that IntegrateAuricular makes available through the Web Site (i.e. the Company, Affiliates, and/or Third-party Providers) either now or in the future.
System | Any online infrastructure that IntegrateAuricular makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links provided by the Company, Affiliates, and/or Third-party Provider.
User(s) | Any individual that accesses the Web Site.
Website | The website that you are currently using (www.integrateauricular.com) and any sub-domains of this site, unless expressly excluded by their own terms and conditions.
Online Session(s) | Any Class, Program/Course, Completion/Exam/Documentation Process, Certification, Supplement/Resource, and/or Subscription delivered and/or presented online (even if ordered offline). This may include delivery/presentation via online Third-party Provider Websites.
On-Site | Any Class, Program/Course, Completion/Exam/Documentation Process, Certification, Supplement/Resource, and/or Subscription delivered and/or presented offline (even if ordered online). This may include delivery/presentation via online Third-party Providers.
Payment Information | All details required for the purchase of Services from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes
Buyer(s), Enrollee(s), Registrant(s), and/or Mentee(s) | Anyone who has purchased either a product or service from IntegrateAuricular.
Affiliates and/or Third-party Providers | The independent cooperation schools, independent instructors, sales/transaction/purchase/scheduling/distribution channels (including SaaS), used to conduct Company business.

1.1 Minors and dependents (i.e. persons under the age of 18) should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
1.2 These Terms and Conditions also apply to customers procuring Services in the course of business.

3.1 Subject to the exceptions under “Third-Party Intellectual Property” stated below, all Content included on the Website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of IntegrateAuricular, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable international intellectual property and other laws.

3.2 Subject to “Fair Use of Intellectual Property” as stated below, you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

3.3 It is understood that submissions by Users (i.e. posts, assignments, recordings) become the property of IntegrateAuricular. Upon rendering of Service or the closing of Account submissions are kept, not returned. This allows Us to provide current Services and develop future Services. User submissions are a critical part an educational platform. The use of submissions will respect related privacy laws (such as those related to HIPAA rules).

3.4 Although not required by User agreement to these terms, Users may be asked for additional consent for use of their contributions through photos, videos, recordings, testimonials or otherwise. With such consent to use by IntegrateAuricular, the User waives any claims to compensation or ownership to the new content created using the contribution. We want to thank our growing community for these contributions that allow us to continue to build the IntegrateAuricular and support healthcare and wellness professionals to integrate auricular!

3.5 Third-Party Intellectual Property: Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable. Subject to Fair-Use of Intellectual Property, you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

3.6 Fair Use of Intellectual Property: Material from the Website may not be used without written permission other than by any applicable exceptions provided in Chapter III of the Copyright Designs and Patents Act 1988.

4.1 Links to external Websites: This Website contains links to other sites. Unless expressly stated, these sites are not under the control of IntegrateAuricular or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

4.2 Links to this Website: Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.integrateauricular.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. We appreciate links and are glad to provide proper URLs to support your referral, please contact Us by email at duvan@integrateauricular.com.
4.3 Availability (As-Is Disclaimer and Waiver of Liability): The Website is provided “as is” and on an “as available” basis. IntegrateAuricular uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and/or faults and we do not provide any kind of refund for outages, System errors, and/or browser incompatibilities. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

5.1 Communication Rules: When using any communication System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed. 
• No obscene or vulgar language (this includes aspects that may not be considered formal communications, such as usernames)
• No Content submission that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
• No Content submission that is intended to promote or incite violence;
• It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in other languages;
• The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
• You must not impersonate other people, particularly employees and representatives of IntegrateAuricular or Our affiliates; and
• You must not use Our System for unauthorized mass-communication such as personal promotion, "spam," or "junk mail"

5.2 Moderation and Monitoring: You acknowledge that the Company reserves the right to monitor any and all communications made to Us or using Our System, for example: ensuring professionalism through Forum moderation.
5.3 Retaining of Communications: You acknowledge that the Company may retain copies of any and all communications made to Us or using Our System.
5.4 User Communications & Feedback: Any information you send through the Company Systems may be modified and used by us without credit or authorship attribution. If you wish to place restrictions on your communications, you must notify us in advance; we reserve the right to reject those restrictions and your associated information.
5.5 Your Role in Representation of Communications:
• You agree to represent the understanding that Company content (i.e. website, training, or any other programming) is provided for educational purposes and is not intended to replace the medical advice of a doctor or health care provider. 
• You agree to represent the understanding that the education you receive does not constitute any licensure to practice.
• You agree to respect privacy (and HIPAA) rules.
5.6 Legal Communications: Official legal correspondence to the Company shall be provided by post to IntegrateAuricular 40 East Transit Street, Suite 1 Providence, RI 02906 USA. 
5.8 Unsubscribing from Email Broadcasts: We may from time to time, if you opt to continue receiving it, send information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

6.1 Account creation as affirmation of your representation and warranty: In order to procure Services on this Website, System and supporting Third-party websites, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of this and partner Websites as We may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that: 
• All information you submit is accurate and truthful
• You have permission to submit Payment Information where permission may be required
• You will keep this information accurate and up-to-date

6.2 Your role in Security: 
• It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
• If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.

6.3 Termination of User Accounts: Either the Company or you may terminate your Account. We reserve the right to terminate without giving reasons. If We terminate your Account, you will be notified by email. If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

7.1 Description of Services: While every effort has been made to ensure that all general descriptions of Services available from the Company correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary owing to generalizations of descriptions in communicating highly specific and possibly updated content or your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause regarding incorrect Services.
7.2 Responsibility of Selection: Similar options of Service may exist; respectively, you are responsible for your selection of Service.
7.3 Continuity of Services: We neither represent nor warrant that any particular Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
7.4 Pricing of Services: All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

7.5 Contractual Offer and Fulfillment: No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by completion of transaction for the order. Orders, such as enrollment, typically result in immediate receipt of confirmation, and means to access Service. Receipt of Payment sets a binding contract between IntegrateAuricular and you. If We, for any reason, we are unable to accept your order (e.g for fulfillment reasons), no payment shall be taken or the payent shall be refunded. In any event, any sums paid by you in relation to an unfulfilled order shall be refunded within 14 calendar days. IntegrateAuricular shall use all Our reasonable endeavours to provide Services commensurate with good business practice.
7.6 Payment for the Services: Payment shall be taken via your chosen payment method, immediately for initial fees (service-related, set-up, administrative, or otherwise) or for an entire course or program of services that correspond to the service you purchased, and if applicable to a payment plan, at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) and/or as indicated in the order confirmation you received.
7.7 Support in the Event of Unintended Buyer or Company Errors: In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of any error. We will do Our best to ensure that any necessary corrections are made as quickly as possible. IntegrateAuricular will guarantee every effort possible to provide resolution, even if unable to guarantee a specific turn-around time.
7.8 Additional terms and conditions: Additional terms and conditions may apply to the provision of certain Services. In such case, You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order or prior to using respective Services.

7.9 Cancellation and Refund requests: 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between IntegrateAuricular and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: duvan@integrateauricular.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.

We welcome the opportunity to resolve any issues with your order. Please contact Us directly, as soon as an issue arises. 

8.1 Cancellation policy for one-off purchases:
• Online Services: Because Our services provide immediate access to digital tools, personalized resources, or live professional time, we do not offer cancellations or refunds once a service is purchased. Unlike physical products, we cannot control or recoup what has already been accessed or used. In an effort to make accommodations, a review of specific requests may yield an exception (e.g. if You did not access, attend, or visit learning activities) or other alternate resolution. European Union (EU) Exceptions: If you are a consumer based within the EU, you may have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between IntegrateAuricular and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the email or message contact methods above. following email: duvan@integrateauricular.com. Your right to cancel during the cooling off period is subject to the following provisions: 1) If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete; 2) If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
• Durable Goods: Once an order has been fulfilled (i.e. shipped), it cannot be canceled. However, you may have refund options (see Refund Policy below).

8.2 Cancellation Policy for Subscriptions: You may request cancellation of any subscription using the contact methods above. Once canceled, complete access to the Subscription will be terminated. Because we cannot control or recoup the use of Services you may have already accessed, all completed subscription payments are strictly non-refundable — no retroactive refunds.

8.3 Cancellation Policy for Installments:  Our installment plan is designed to match your learning journey. Payments may be processed as new course modules and resources unlock for your account. Whenever possible, we may be able to cancel payments for future access upon request. Once canceled, your access will be terminated, but we will try to restore your access to complete content for which your installment payments have already been made. Because we cannot control or recoup digital assets or materials you have already accessed, all completed installment payments are strictly non-refundable — no retroactive refunds.

8.4 Refund Policy: 
• Online Services: See cancellation policies above.
• Durable Goods: Issues regarding supplies/materials (such as the purchase of ampules, posters, books) are reviewed on an individual basis. Please use the contact details above to immediately file your issues or complaints, so that we may address the problem or offer a replacement. Resolution may involve the Buyer to cover expenses related to shipping (when returns are involved).
• Missed Discounts: Buyers are responsible for taking advantage of available discounts at the time of purchase — no retroactive discounts will be issued.

8.5 Course Cancellation by IntegrateAuricular: If We cancel or change the date of an on-site or live online offering, the Registrant may choose to reschedule and transfer the tuition paid, toward another course at no additional cost (e.g. with no administrative course transfer fee) or receive a full refund if rescheduling is not an option. We reserve the right to make changes to any of Our program/course offerings at any time. No refunds are offered as a result of changed or cancelled program/course offerings — it is understood that IntegrateAuricular makes changes in an effort to support, not risk, the business we receive from Enrollees. We only makes changes to offerings with great care and the goal of improvement. If you have any concerns arising from Service changes, please contact us immediately, so we may suggest possible accommodations.